Zova Support

Response Expectations

Zova reviews support messages sent to support@getzova.app. We aim to respond within 2 business days when possible. Some issues may take longer if they require investigation, a third-party event source update, or an app release.

Bug Reports

When reporting a bug, please include:

• What you were trying to do
• What happened instead
• Steps to reproduce the issue, if you know them
• Your device model
• Your operating system version
• Your Zova app version or build, if available
• Screenshots or screen recordings, if they help explain the issue
• The approximate time the issue happened

Please do not include sensitive personal information unless it is necessary to understand the issue.

Privacy and Deletion Requests

For privacy questions or deletion requests, email support@getzova.app with "Privacy Request" or "Deletion Request" in the subject line.

If data is stored only on your device, deleting the app may remove that local data from the device. If Zova has backend-stored data associated with you, Zova may need enough information to locate and verify the relevant data before completing a deletion request.

Troubleshooting

If Zova is not loading recommendations or plans:

• Check that your internet connection is working.
• Update Zova to the latest available version.
• Close and reopen the app.
• Confirm that location permission is enabled if you want nearby results.
• Try again later if an event source, map provider, or network request appears unavailable.
• If location is unavailable or denied, Zova may use a default area instead.

If event details, prices, times, availability, or booking links look wrong, confirm the information on the linked third-party source before making plans or purchases. Event information can change after Zova receives it.

Contact

Email support@getzova.app for support, privacy questions, deletion requests, and bug reports.